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    How can we help customers in Kyaka wait a little easier?

    Day 172

    A Comfy Wait

    Each day at the Kyaka field office, refugees come to receive services. But because of high demand, sometimes the wait can be long – and boring.

    Many people bring their children with them. But as all parents know, it’s easy for the long wait to become especially difficult for kids to handle.

    Our team in Kyaka came up with a solution…

    …New comfortable benches, a children’s play area, and a centerpiece table with additional reading materials for adults!

    The benches were long and padded, not to mention they improved the overall look of the space.

    The children’s area had smaller, fun and brightly colored chairs. Plus art supplies so that the kids could be creative while they wait.

    Now the waiting room felt more like an experience than a chore!

    We watched to ditch that waiting-at-the-DMV feeling for a more calming and fun experience in Kyaka. And our goal was achieved!

    Now, refugees who receive our services will feel comfortable – and rest assured knowing that their kids will get a chance to play while they wait.

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    Changemakers 365

    by Alight

    ABOUT

    The world’s tough problems can seem insurmountable. So at Alight, while we tackle those big problems we also do what’s doable. Right then. And that’s what Changemakers 365 is all about. Learn more!

    JOIN US

    Changemakers 365 members give either $30 per month or a one-time gift of $365 (it’s free for anyone who has ever lived in a refugee camp). Join us!

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