What sets Asili apart is customer service. It’s being kind, patient, and respectful, no matter who walks in the clinic doors. It’s thinking about the whole person, not just as the sick patient in front of you.
That’s why, when setting up the new overnight stay service at the Mudusa clinic, the first thing the team thought of was not just clinical care, but human care too. What might a patient need to be comfortable? To stay warm? As patients rest in the beds provided in the observation room, they’re likely feeling sick, alone, and far away from friends and family. It might be a scary time.
So what can we do to help?
“First and foremost,” says Dr. Johnny, “people need to be comfortable. We need to think about that. It’s not something to take lightly.”
It might come as a surprise to some, but many parts of Eastern Congo can get pretty chilly at night. The Mudusa clinic sits high on a hilltop, overlooking the neighborhoods below. Even during the day, the breezes that come through can make you reach for your sweater—especially when it’s raining.
So the team wanted to outfit the beds with the comforts of home—fluffy pillows, soft sheets, and, most importantly, cozy blankets.
“It gets cold up here at night,” said Dr. Johnny, “They’ll need these blankets to stay warm.”
This was an easy job for 365, and the team jumped into action, gathering everything together and neatly making up the beds.
Now, when the patients arrive they’ll be comforted by the clean sheets and pillows to rest their head—they’ll know that they’re taken care of.
Photos by Lens on Life photographers, Operation Goma (DRC): Kennedy Ngoa and Michel Basizi
