Co-creating services with displaced communities is crucial because no one understands their needs better than they do. This is why, for Alight, listening to those we serve isn’t a checkbox exercise after a project; it’s the very foundation of our approach. Our recent collaboration with Play Verto, a gamified data-collection platform, is another chapter in this commitment. In a pilot project, Play Verto gathered feedback from 725 displaced people across two refugee camps in Rwanda, providing us with unfiltered insights about Alight’s service and its impact.
While 73% of respondents felt that Alight listens and adapts to the needs of individuals and communities, this initiative wasn’t about seeking validation; it was about growth. The most meaningful outcomes were those that highlighted areas where we could improve.
